Tired of CSAT scores that give you a number but not the reason behind it? So are we! That’s why we’ve just released a new survey template: Conversational CSAT. It’s the CSAT everyone knows, followed by a quick qualitative survey to understand what drove the score.
While NPS measures how likely someone is to recommend a product or service to friends, CSAT measures satisfaction after an interaction with your product or service (Were you satisfied with the customer service? How satisfied were you when making that PIX transfer?).
If you’d like to see it in action, here is a CSAT survey about your last Uber ride:
https://share.revelumi.com/c/NTTVGWSN
And check out how great the report looks:
If you’d like a demo of ReveLumi to see how it can help you measure NPS and CSAT—or conduct more in-depth qualitative research—just book a time on our calendar.